Frequently Asked Questions
This section outlines the most frequently asked questions regarding computer use on campus. If you cannot find a solution to your problem here, feel free to contact the Information Technology office HelpDesk at helpdesk@highpoint.edu or by phone at (336) 883-HELP
For some general information regarding computers:
Webopedia
General Information
What computer services are offered at High Point University?
High Point University offers Internet connections for both off and on campus students, General Use computer labs featuring Windows NT workstations, and special purpose labs for class related use. Additionally the library and Academic Services Center (ASC) have computer resources available for research and other use.
Where is the Information Technology office?
Norcross Graduate School, Room 145.
What software does the university provide?
Because of license agreements, High Point University does not provide any software for students' computers. Windows NT, Office 2000, Netscape, and Internet Explorer are available in the computer labs. Some educational software is available in the special purpose labs.
What software is used on campus?
Primarily Microsoft and Linux software.
Can the Information Technology Department help me if I have a computer problem?
The Information Technology Department supports the following:
Faculty and staff PCs
Campus computer labs
The campus network up to the wall connection in a student's room on campus
Information Technology does support student computers, but does only software related problems. Students must be on campus, we do not support off campus students or commuters. Our Policy
Lab Questions
For information on both General and Special use labs as well as lab schedules and locations, click here.
How do I use the computers in the Labs?
You need a password and username to log in. Once you are in, you go to the Start Menu and select the application you wish to use.
The labs are all full, what can I do?
Usually the labs are only full during the evenings and Sundays. Come during the less used times.
Why can't I log on to the computers in Hayworth Hall Room 115 with my High Point user name and password?
The computers in Hayworth Hall Room 115 run on Linux instead of Windows. These computers are dedicated to the Computer Science (CS) Department. Internet access and email through CS accounts are only available to CS students.
Why is the lab closed off during lab hours?
Sometimes labs are reserved for special seminars directed towards the staff, but a sign on the door will let students know when such events will occur.
Password Questions
Do I need a password to use the Computers in the Lab?
Yes.
But I need to turn in my paper tomorrow, can't I just use a computer?
You MUST have a password to use the computers. There are no exceptions so please don't ask. If you are in this situation it is because you waited until the last minute to complete your assignment.
How do I get a password to use the Labs?
Every student received one with their orientation packet. If you have lost this information, you may come to the lab in Norcross Graduate School, Room 142, and ask to fill out a form to receive one. The password will then be sent to you.
I am typing in the right user-name and password but it doesn't work. What do I do?
The most likely scenario is that you are typing in the wrong username or password. Remember that the passwords are case sensitive, make sure you are not typing in all CAPS. Also, be sure you type in your username, press "TAB" or click in the password field and type your password before you press enter. If you are still unable to get in, you may fill out a form to receive a new password.
How can I change my password?
1. Make sure the computer you are about to log into is a LAB machine
2. Once logon is complete press down and hold "Ctrl" "Alt" and "Delete"
3. Click on "Change password" button
4. Make sure that the "Domain" box reads "ACADEME"
5. Type in your old password in the text box
6. Type in your new password in the text box
7. Type in your new password in the "Confirm Password" box
8. Click "OK".
Network Drive
What is my network drive?
Your network drive is 20 megabyte of space reserved for you on our Student file server. Often referred to as an 'O drive', you can store documents and files there that are too large to fit on a floppy diskette. Your network drive is exclusively yours. No other users can access files or folders that are stored on your network drive.
How do I know if I have an "O:" drive?
Look under "My Computer". You should see a network drive icon labeled "username on 'hpufileclust\students$' (O:)". If for some reason you do not find it, see the below section on mapping your network drive.
How do I connect to my network drive (O drive)?
Your network drive should be automatically connected for you when you login to a lab computer. You can verify this by double-clicking on the "My Computer" icon at the top of your screen. In the "My Computer" window you should see an icon labeled "username on hpufileclust\students$". If for some reason you cannot find your network drive, you may need to map it manually.
How can I manually map my network drive?
Logon to a Windows NT Workstation. Right-click on the "Network Neighborhood" icon and select "Map Network Drive".In the dialog box that appears, select "O:" for the drive and type "\\hpufileclust\students$\username" in the path field. This should automatically connect you to the logon. If not, contact the Information Technology Department.
Internet Questions
What exactly is the Internet?
It is a global network of computers and other networks that supports many different protocols and applications for the sharing of information and communication.
Can use you use the Internet in the Computer Labs?
Yes, the computers in the labs are always connected to the Internet via our school network through a high speed connection. At any time you may use Internet applications such as telnet or Netscape.
Where else can I check my Email?
In the computer labs, or downstairs in the Library, or at home or in your residence room if you have a modem or Ethernet card.
Can I use the Internet in my Residence Hall Room?
Yes, you need either a Modem or an Ethernet card. Click here for instructions on how to set these up for use with our network.
Can I use the Internet from off Campus?
Yes. You will need a Modem. Currently, our dial-in network supports the 56 kb K-flex standard. If you have a X2 compatible modem, you will be able to connect to our network, but your connection will be limited to about 28 kbps. As v.90 modems become more prevalent, we will support that standard. Click here for instructions on how to set up a modem for use with our network.
How do I check my email from a web browser?
We have recently updated our e-mail system. For more information, go to: http://webmail.highpoint.edu/
How do I synchronize email to my mobile device?
If you are trying to synchronize a mobile device, you might need to know POP/IMAP mail server addresses:
- Inbound Server: mailin.highpoint.edu
- Outbound Server: mailout.highpoint.edu
